Introduction

This document is here to set clear expectations, improve communication, and make collaboration smoother. I like autonomy, accountability, and fast execution. The better we align on how we work together, the faster we can move and the better the results.

I expect my team to be highly independent, results-driven, and proactive. If we work together, this guide will help you understand my mindset, what I value, and how to get the most out of working with me.

My Why

My focus and ambition is building scalable, efficient tech-enabled service businesses by applying technology to processes, working with great people, together building systems to create clear value to our customers.

I enjoy working with smart, driven people who take ownership, move fast, and get things done.

While I encourage autonomy, I’m keen to provide feedback, always available for help if you’re blocked or need another pair of eyes on your work.

I love to help people grow and improve, and spend quite a bit of time trying to improve myself. So if you’re into this sort of thing, we’re on the right track.

I’d love to help you grow as a person and team member, acting as a coach and guide, to the extent of my abilities (I’m learning!). I also want your feedback, on my management style, ideas, communication - don’t hold anything back!

My Zones of Genius

(Where I thrive and do my best work.)

• Building Processes & Systems – I like to design workflows that remove inefficiencies, and scale execution to create value, simplify the work, help our life and our customer’s.
• Marketing & Growth Strategy – I love marketing and like to spend time on acquisition, retention, and automation, making marketing and acquiring customers efficiently a competitive advantage.
• Product – I enjoy simplifying complex systems, finding simple, efficient solutions, and improving user experiences in ways that deliver real value to the customer/user.
• Leveraging Tech for Efficiency – I like to automate, use AI, optimize, and eliminate waste wherever possible.
• Strategic Thinking & Decision-Making – I like to think about strategy, vision, opportunities, risks, tradeoffs, and the most efficient path forward.

Stay in your zone of genius too. If you’re good at something, I expect you to share it, focus your efforts on that.

My Development Areas

(Things I’m not great with and actively working on improving.)

• Wanting results too quickly – I set a high bar and expect things to move quickly. I’m working on balancing urgency with patience.